At Nomadborne, we want you to feel confident with every purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be:
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Unused, unworn, and in its original condition
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Returned with all original packaging, tags, accessories, and components
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Accompanied by proof of purchase or your order number
Items that show signs of use, customer-caused damage, alteration, washing, or missing components may not be eligible for a refund.
Please contact us before sending a return. Returns sent without prior authorization may not be accepted.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to an error on our part.
We recommend using a trackable shipping service when returning an item. Nomadborne cannot be responsible for return packages lost or damaged in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or you received the wrong product, contact us as soon as possible with your order number and photos of the item and packaging.
Once verified, we will work with you to provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or credit card provider to post the refund to your account.
Exchanges
If you would like a different item or variation, the easiest option is generally to return the eligible item and place a new order for your preferred product.
Non-Returnable Items
For hygiene, safety, or other applicable reasons, certain products may be designated as final sale or non-returnable. Any such restrictions will be clearly stated on the applicable product page before purchase.
Gift cards and items marked Final Sale are non-refundable, except where required by law.
Cancellations and Order Changes
We process orders as quickly as possible. If you need to cancel or modify an order, please contact us as soon as possible.
We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.
Your Consumer Rights
Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.
Contact Us
For return, refund, or order-related questions, please contact us through our Contact Us page and include your order number so we can assist you as quickly as possible.