Shipping

At Nomadborne, we aim to make your shopping experience simple and reliable from checkout to delivery.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

During holidays, promotional periods, or other high-volume periods, processing may take slightly longer. You will receive a shipping confirmation once your order has been dispatched.

Shipping Rates & Free Shipping

Customers are responsible for applicable shipping fees, which are calculated and displayed at checkout based on the order and delivery destination.

Free standard shipping is available on orders of $60 CAD or more, calculated after discounts and before applicable taxes.

Orders below $60 CAD are subject to the shipping rate displayed at checkout.

Free shipping applies to eligible standard shipping only. Expedited or other premium shipping options, where available, may be subject to additional charges.

Delivery Estimates

Estimated delivery times are provided at checkout and begin after your order has been processed.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, holidays, customs processing, or other circumstances outside Nomadborne’s control.

Order Tracking

When tracking is available, you will receive a shipping confirmation email with your tracking information once your order has shipped.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, please contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Delayed, Lost, or Missing Packages

If your package appears to be significantly delayed or lost, please contact us with your order number and tracking information, and we will assist you where reasonably possible.

If tracking shows your package as delivered but you cannot locate it, please check around your delivery location and with household members, neighbours, building management, or the shipping carrier before contacting us.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible with your order number and photos of the item and packaging. Please see our Returns & Refunds for complete information.

International Shipping

Where international shipping is available, shipping rates and delivery options will be displayed at checkout.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the recipient.